ENROLMENT

We look forward to you visiting the Bristol Folk House. We run our courses termly in Spring, Summer, and Autumn. To ensure you are fully prepared and make the most of your time with us, please read our terms and conditions thoroughly. 

Autumn Term 2024 - In-person and Online

Enrolments NOW open

Ways to book

Autumn Term 2024 – 12 weeks

Term 1 – 14th September – 27th October

Half Term – 28th October– 1st Novemer

Term 2 – 4th November - 15th December

Enrolments – NOW OPEN

Spring 2025 – 12 weeks

Term 1 – 6th January – 15th February

Half Term – 17th February– 21st February

Term 2 – 24th February - 5th April

Enrolments – mid-late November

Visit the COURSES page to select your course and book. 

You will need to set up an account to book. 

If you already have an account, you can log in HERE.

By phone
Simply call 0117 926 2987 and leave a message. 

In person

40A Park Street, BS1 5JG. 

See Contact us page for opening time. 

Please note:

  • The Bristol Folk House reserves the right to refuse any enrolment requests.
  • Places are booked on a first-come-first-served basis upon receipt of full payment. 
  • On booking and paying for a course or workshop you will receive a booking and payment confirmation via email. 
  • You will need to have paid in full for your course or workshop to guarantee your place. We do not accept deposits or part payments.
  • Courses and workshops are popular, so please book early in order to guarantee your place. If you want to take advantage of our early enrolment day, please become a Bristol Folk House Member for just £15 a year.
  • You must be over 18 years old to attend a course or workshop at the Bristol Folk House.
  • All our courses and workshops are non-accredited and will not receive a certificate for attending.
  • If courses have been removed from the website, they are either full, already started or no longer accepting students. 

Further information

Fees

  • Course fees offered: Full price, Over 65's, Student, NHS (Blue Light Cards) and Benefit rate (Universal Credit) or full-time carer. 
  • Some courses may involve additional costs for materials. If there are additional materials to bring these will be outlined on the website under the materials list section.
  • Course fees are based on reaching a minimum class number. We may need to cancel or postpone a course or workshop if we do not recruit this minimum number.  We will offer you a full refund or transfer to another course or workshop if we cancel a course. We will contact you two working days before the start date, or at least 24 hours before a day workshop to let you know if your course is cancelled.
  • We reserve the right to postpone a course if it does not reach the minimum capacity. The course will then run one week later than the advertised dates. 

Attendance

  • You may join a class once it has started if there are places available. However, this is only possible where the class structure can accommodate late arrivals.
  • You must make sure you can attend the full course. Missed classes due to a change of circumstances, work, self-isolation cannot be made up or refunded. Some tutors may offer homework for the missed session.
  • We may need to contact you before or during your course. Please make sure you contact us if your contact details change. Only if you give us permission will we add your email to our mailing list. Your tutor may need to contact you before or during your course. This will via email or by phone you provide.
  • Class sizes are kept small to allow students to gain the most out of their class and for health and safety reasons. Once the class has reached maximum capacity we will not allow anyone to join the class.

Waiting Lists

  • Waiting lists are used to indicate your interest in a course but it does not guarantee you a place and you are not obligated to enrol. People on waiting lists will be informed if an enrolled student cancels and/or we put on an extra course. We will contact you via telephone, or email. If you do not respond or book in the allocated time stated in our email, we will move to the next person on the waiting list.

Transfers

  • You may transfer to another course or workshop up to 14 days before the start date. You can only transfer between terms if bookings are available for the following term.  A 15% admin fee will occur. We can only transfer you to a course that has space available and we can only transfer courses within the current term. If the course or workshop is more expensive you will need to pay the difference.
  • You can transfer your booking to another person at any time before the course or workshop has started, a 15% admin fee will occur.

Levels

  • If you think that your course is the wrong level for you, please do speak to your tutor as soon as possible. If we agree that the level of the course is too high or too low, we’ll try to transfer you to a more suitable course at any time, as long as one is available.
  • If you would like to speak to a tutor before enrolling to make sure the course or workshop is right for you, please contact the office. Tutors are not responsible for enrolments and will only be able to advise you on the course content, not on availability.
  • For language courses please email folkhouselanguages@gmail.com with the language as the subject heading and a bit about any experience you have with the language, and one of our tutors weill respond within a few days.
Refunds

Refund Policy

Cancel 

  • If we have to cancel a class before the start date, and an alternative course or date can not be found, a full refund or credit will be offered. 
  • If a course is cancelled prematurely, and the classes can not be made up, a partial refund will be given.
  • We aim to inform you 2 working days before the start date, or at least 24 hours before a day workshop if the course is cancelled. 
  • We process refunds as quickly as we can. Cancelled courses are prioritised. We will refund you using the same method of payment (if you paid with Credit or Gift voucher, a new voucher will be issued or your account will be credited). 

In the event that you have to cancel or stop attending your course or workshop:

  • You must inform us up to 14 days before the start date of your course or workshop. In this case, you will receive a refund minus a 15% admin fee. 
  • If you give us less than 14 days’ notice or your course or workshop has already started a refund will not be given.
  • If you can no longer attend due to an illness, medical condition, disability or injury that will prevent you from participating in the course or you are the full-time career for someone and their health has enabled you to not attend, we will consider a pro-rata refund for the sessions you haven’t attended or transfer you to a more suitable course.  
  • We consider all requests on an individual basis, depending on the circumstances and at the discretion of the General Manager. Medical notes/Isolation notes will need to be seen before we can make a decision. 
  • If your refund request doesn’t fall within the areas listed above, it’s possible that you’re not eligible for a refund.
  • We cannot give refunds for circumstances beyond our control e.g. war, terrorist activity, industrial dispute, bad weather, fire and flood.
  • If your circumstances change e.g. due to work commitments, childcare issues, moving away etc. a refund will not be given.
  • You may only request a refund for the current term. We can't offer refunds retrospectively for previous terms. Please contact us soon as you know you will not be able to attend a class.
Consessions

We are committed to keeping our course prices low. We do offer concession rates for anyone over 65, Student, NHS or claiming the benefits listed below. As we are a self-funded organisation, we receive no financial support in order to offer these rates. 

Over 65, Student and NHS

Proof of these will be required when you attend your first class. If you can not provide evidence you will be asked to pay the full fee.

Benefit Rate

For those whose sole source of income is from a state benefit. We accept Universal Credit, Income Support, Job Seeker’s Allowance and Employment and Support Allowance. Please show a recent letter or statement stating your benefit when enrolling. We will need to see this proof of benefit each time you enrol.  If you can afford to pay the full price, please do not ask for a concession as we are a charity and rely on student fees to keep us going.

Accessibility

Support

If you need any additional support, please let us know in advance so we can make arrangements for you.

Carers are allowed to attend for free as long as they are not participating in the course or workshop. Please make sure this is stated when the student enrols. The career will be added to the register for fire safety reasons. Please make the office and tutor aware if the career attending will change throughout the course.

Building Accessibility

The Bristol Folk House currently has no level access.

We have been successful with a planning application to add lifts, ramps and accessible facilities to our building. Due to COVID19 this, unfortunately, has been delayed. We have started phase 1 of the project, but it will take several years to complete. 

We have a video walkthrough of the current building layout available to view on youtube. https://www.youtube.com/watch?v=FVMlKkKcWGI

If you would like more information about accessing our building please contact admin@bristolfolkhouse.co.uk or call 0117 926 2987, we would be happy to help. 

Accessible Toilets

Currently, we do not have accessible toilets. These are part of Stage 1 of the development in 2022. 

Guide Dogs and Hearing Dogs

They are more than welcome in the building. If you require any assistance please speak to a member of staff. 

Deaf, hard of hearing

Currently, we do not have Induction Loops in our reception or classrooms. These are part of Stage 2 of the development in 2021. 

Some classrooms have been fitted with red flashing light fire alarms. 

Parking

We have no onsite car parking but there are many paid parking spots in the area. Please ask us for details on parking, bus and bike routes or visit our ‘Contact Us’ page for more details. Blue badge holders can park on Park Street. Please see the latest information on the Bristol Gov website. https://www.bristol.gov.uk/parking/where-you-can-park

Attending Courses and Events

If you have any access requirements, please do get in touch with our Administration team. We can make specific arrangements, including reserved seating, building/room tours, contact with the Tutor/organiser before the course or event, large print etc. 

 

Gift vouchers

Gift Vouchers can be purchased from the Bristol Folk House reception or by calling 0117 926 2987 or online HERE. 

  • Gift vouchers are valid for one year from date of purchase.
  • They can only be used on course, workshops and in house live events. They cannot be redeemed in the cafe.
  • Gift Vouchers can be purchased for an amount of your choice or you can book someone on to a course or workshop of your choice.
  • Gift Vouchers cannot be exchanged for cash.
  • Gift Vouchers cannot be returned or refunded.
  • Each voucher will have a unique code and will be listed under the recipient’s name.
  • We do not issue physical vouchers. You can present the code as you wish. We do have some Gift Voucher cards at Reception, for collection only.
  • Gift Vouchers may be used to purchase a course of a higher price than the value of the Gift Voucher and the difference will need to be settled. If the course is of a lower value, the difference can be used at a later date.
  • Under no circumstances can you extend the validity period the voucher.
  • If a course you purchase with a Gift Voucher is cancelled, you may transfer to another course. We may offer you a refund in the form of a new Gift Voucher.

If you booked someone on to a course or workshop and they are unable to make the dates, our general terms and conditions will apply.

Changes to the programme

The Bristol Folk House reserves the right to change tutors, courses and times after the publication of the programme. We are unable to grant a refund on the grounds of a change of tutor.  The tutor may have different teaching styles; however, we guarantee consistency in the quality of the teaching. Make-up classes will be arranged if a tutor has to miss a class. If this make-up class cannot be arranged, you will be refunded for this class. We will contact you by phone and email to let you know a class has been cancelled. If on the rare occasion we have not been able to contact you, we will offer you a hot drinks voucher for the cafe.

Feedback and complaints

Feedback and complaints

If you want to give feedback about a course or workshop please click here.

(or use this link https://goo.gl/forms/e0CRbVii5mR9DXnu2)

If you would like to give general feedback about the Folk House please click here.

(or use this link https://goo.gl/forms/JEH2Vv5xVO6ypcpf2)

For a direct response please use the enquiry form below or email admin@bristolfolkhouse.co.uk.

We will aim to get back to you within 5 working days. 

Data Protection and Privacy Statement

The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government.

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).

Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. 

Compliance is crucial due to the impacts personal data processing can have upon people's lives. GDPR revises and enhances the requirements on organisations to consider data protection and accountability, providing individuals with new rights over how their data is used. You can find out more about how we use your data and your rights here.

 

Monad Ticketing Privacy Policy

How to Enrol

Further information

ENROLMENT TERMS & CONDITIONS
DOWNLOAD PROGRAMME
MEMBERSHIP INFO
ENROLMENT INFO
JOIN MUSIC MAILING LIST
JOIN COURSE MAILING LIST

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